frequently asked questions

  • I currently ship within Australia.
    Free standard shipping (with tracking) is included on all orders, no minimum spend :)

  • Your press ons can be reused many times as long as they are removed with care. Make sure to remove/buff any remaining adhesive from the back of the nails before reapplying.

    Instructions for application and removal are printed on the back of the packaging card.

  • If the fit needs adjusting you may file the edges down, however please be mindful that this may break the seal of the top coat, and potentially lead to chipping.

  • Slight adjustments may be made if you have selected a different nail shape/length to the one in the photo — this is to ensure the design works seamlessly with your chosen specifications.

  • Along with your press ons, you’ll receive a complimentary application kit which includes:

    • 1 x Cuticle stick

    • 1 x Mini nail file

    • 1 x Mini buffer

    • 1 x Sheet of sticky tabs (24 tabs per sheet)

    • 1 x Liquid nail glue (2g)

    • 2 x Alcohol pads

  • As each set is custom made, no cancellations or refunds are accepted unless there’s a technical error on my end.

  • I recommend using the tracking link to monitor the progress of your package. Unfortunately, I don't have control over the package once it's with the carrier, so if any issues arise, contacting Auspost directly would be the best option.

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Want to know more?
Submit a question below or reach out to me on Instagram @shiloh.nailstudio