shipping policy
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The processing times for orders are as follows:
(This time frame may be extended if you have ordered multiple custom design sets)
Pre-designed Sets: 2-5 Business Days
Custom Design Sets: 2-10 Business Days
Business days are Monday through Friday. They exclude public holidays.
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The delivery options are as follows:
Standard (Tracked) 2-6 Business Days: FREE
Express (Tracked) 1-3 Business Days: $6.00
Once your order has been processed and handed off to the carrier, you will receive an email with a tracking link that will allow you to monitor your package.
Please note that I do not have control over the package once it’s with the carrier, so if any issues arise, contacting Aus Post directly would be the best option.
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As each set is custom made, no cancellations or refunds are accepted unless there’s a technical error on my end. Your order will be finalised upon payment so please make sure you are happy with your design before you check out :)