shipping policy

  • The processing times for orders are as follows:

    (This time frame may be extended if you have ordered multiple custom design sets)

    Pre-designed Sets: 2-5 Business Days

    Custom Design Sets: 2-10 Business Days

    Business days are Monday through Friday. They exclude public holidays.

  • The delivery options are as follows:

    Standard (Tracked) 2-6 Business Days: FREE

    Express (Tracked) 1-3 Business Days: $6.00

    Once your order has been processed and handed off to the carrier, you will receive an email with a tracking link that will allow you to monitor your package.

    Please note that I do not have control over the package once it’s with the carrier, so if any issues arise, contacting Aus Post directly would be the best option.

  • As each set is custom made, no cancellations or refunds are accepted unless there’s a technical error on my end. Your order will be finalised upon payment so please make sure you are happy with your design before you check out :)